Fulfilment

Fulfilling orders is the process of preparing and sending orders to customers. Marzipan provides a simple and easy way to mark orders as shipped.

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Manual Fulfilment

It is easy to fulfil orders manually in Marzipan. To fulfil an order, click the Fulfil button in the fulfilment section of the order details page. Clicking Fulfil opens the Ship order modal, where you record how the order was sent. The modal supports:

• Partial shipment - set a shipped quantity per item, so you can ship part of an order now and the rest later
• Courier - choose from APC Overnight, DHL, DPD, FedEx, London City Bond, Parcelforce, Royal Mail, Delivered by hand, Collected, or Other
• Tracking reference - the courier’s tracking number
• Shipping cost - the cost of the shipment
• Comments - any notes about the shipment

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Updating a shipment

Clicking an existing shipment opens the Update shipment modal, where you can edit its status and tracking details.

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Automatic Fulfilment

If you are using the London City Bond integration and have set up a flow to automatically send orders to London City Bond then Marzipan will automatically create a shipment for the order with a status of Processing. Orders sent to London City Bond are checked daily and will update the order status to Shipped or Delivered as and when they are processed.

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Bulk shipment update

If you need to update tracking and status for many orders at once, use Bulk shipment update from the Orders page. Upload a CSV to set tracking and status across many orders in one go. A downloadable template is provided so your file is in the right format.