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Sending email from Marzipan works as soon as your domain is verified. Receiving replies takes one extra step: inbound email, which routes messages sent to your domain back into your Messages inbox.

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Setting up inbound email

For customer replies to arrive in Messages, you need to add MX records to your sending domain.
1

Open your email settings

Navigate to Settings > Email, where your sending domains are listed.
2

Add the MX records

Marzipan displays the DNS records for your domain, including the MX records that route inbound replies back to Marzipan. Add them with your domain registrar or DNS provider.
3

Wait for verification

Return to the email settings page to check the verification status. Each record shows as Verified or Pending, and the page auto-checks roughly every 60 seconds while records are pending.
See Settings > Email for the full list of DNS records and how verification works.

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Use a subdomain

Putting MX records on your root domain (e.g. yourdomain.com) captures all email for that domain, including mail sent to your normal mailboxes. To avoid this, use a dedicated subdomain such as mail.yourdomain.com for sending and inbound replies.

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The inbound email banner

Messages shows a banner at the top of the inbox until inbound email is working. There are two versions, depending on where you’ve got to: In both cases you can carry on sending messages and replying from Marzipan - it’s only the customer’s response that doesn’t thread back into the inbox.