Sending email from Marzipan works as soon as your domain is verified. Receiving replies takes one extra step: inbound email, which routes messages sent to your domain back into your Messages inbox.
Setting up inbound email
For customer replies to arrive in Messages, you need to add MX records to your sending domain.
Open your email settings
Navigate to Settings > Email, where your sending domains are listed.
Add the MX records
Marzipan displays the DNS records for your domain, including the MX records that route inbound replies back to Marzipan. Add them with your domain registrar or DNS provider.
Wait for verification
Return to the email settings page to check the verification status. Each record shows as Verified or Pending, and the page auto-checks roughly every 60 seconds while records are pending.
Use a subdomain
Putting MX records on your root domain (e.g. yourdomain.com) captures all email for that domain, including mail sent to your normal mailboxes. To avoid this, use a dedicated subdomain such as mail.yourdomain.com for sending and inbound replies.
The inbound email banner
Messages shows a banner at the top of the inbox until inbound email is working. There are two versions, depending on where you’ve got to:
| When | What it tells you |
|---|
| Inbound email isn’t configured | Customer replies will be delivered to your store email address instead of appearing in Messages |
| Configured, but MX records aren’t verified | Messages will still be sent to customers, but their replies won’t appear in Messages until the DNS records have been verified |
