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The event detail screen is where you manage an event once it is live — its attendees, check-in, waitlist and any outstanding balances. To open an event:
  1. Log in to your Marzipan account
  2. Click on Events in the main navigation menu
  3. Click on any event in the list
Event detail screen with tabs

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Tabs

The event detail screen is organised into tabs:
  • Overview — tickets sold, revenue and waitlist figures
  • Attendees — a table of everyone booked on
  • Activity — the history of actions on the event
  • Waitlist — position, name, tickets and status
For a recurring event, these tabs belong to a single date. The series page shows its dates instead. See Recurring events.

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Attendees

The Attendees tab shows a table of everyone booked on to the event. Columns include:
  • Customer
  • Tickets
  • Price
  • Deposit/balance
  • Order
  • Checked-in
  • Status
You can filter the table by status.

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Exporting attendees

Click CSV export to download the attendees table as a CSV file.

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Bulk check-in

Select attendees in the table to bulk check-in everyone at once.

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Attendee actions

From an attendee’s panel you can:
  • Check in the attendee
  • Resend the ticket email
  • Request balance payment — for deposit bookings with an outstanding balance
  • Cancel or refund the booking
The ticket links back to its originating order.

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Tickets and QR check-in

Ticket emails include a QR code. At the door, open the QR scanner in the Marzipan app and scan each attendee’s code to check them in.
You can also check attendees in from the attendees table, either individually or with bulk check-in.

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Deposits and balances

For bookings taken on a deposit, you can request or process the outstanding balance payment directly from the event, using Request balance payment on the attendee’s panel. Deposits are configured when you create the event. See Create.

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Waitlist

The Waitlist tab shows everyone waiting for a ticket:
  • Position
  • Name
  • Tickets
  • Status
You can add and remove entries. For a recurring event, each date keeps its own waitlist, numbered from 1. A customer can wait on more than one date of the same event. When a seat frees up on a date, the queue for that date is offered it, and raising a date’s capacity offers the new seats to that date’s queue.
Someone claiming a waitlist place gets a ticket for the date they were waiting on. A date that has since sold out can’t be claimed into.

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Event Insights

For reporting on attendance, revenue and demand, use Event Insights. See Insights for more.