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Each form controls what happens when someone submits it - who on your team hears about it, and whether the person who submitted gets a confirmation. You’ll find these options on the form itself, under Notifications.

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Submission notification

Choose who is told about a new submission:
  • Specific team members - pick the people who should be notified
  • All opted-in admins - notify every admin who has opted in to receive notifications

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External notification email

Optionally add one extra email address to notify. This is useful when a submission needs to reach an address that isn’t a Marzipan user - a shared inbox, or a colleague outside the team.

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Auto-reply

Send an optional confirmation to the person who submitted the form. You customise both:
  • Subject - the subject line of the confirmation
  • Body - the message they receive
The auto-reply is sent using an editable notification template, so it matches the styling of your other emails.
An auto-reply reassures the customer that their message landed. Pair it with the Success message shown on the page after they submit - see Create.
For Contact forms, the submission also creates a thread in Messages, so you can reply properly once you’ve read it.