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For variable packages, the Shipments fulfilment view lets you prepare and send shipments to many subscribers at once. To view your shipments:
  1. Log in to your Marzipan account
  2. Click on Subscriptions in the main navigation menu
  3. Select Shipments
Batch shipments fulfilment view
Batch shipments apply to variable packages only. Variable packages also have a Shipments tab on the package detail screen, where you schedule the changing shipments over time. See Packages.

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Dated shipments and windows

The shipments list covers both kinds of shipment a variable package can use, both those with scheduled dates and those with an availability window, ordered by whichever date they carry. The date columns are relabelled when windows are present. A dated shipment goes to every active subscriber. A window only concerns the subscribers whose renewal falls inside it, so its recipient list and pick lists are scoped to them rather than to the whole plan.
Customers see the window covering their next billing date in their upcoming shipments.

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Shipment statuses

Shipments move through status tabs:
  • Draft — not yet scheduled
  • Scheduled — queued to go out
  • Processing — currently being sent
  • Completed — sent

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Recipients

Each shipment lists its recipients, along with skipped and failed counts. Skipped and failed subscribers show the reason, so you can see why a shipment did not go out.

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Inventory estimates

View inventory estimates to see the stock a shipment needs before you send it:
  • The required quantity per location
  • The available quantity per location
You can export the inventory estimates.
Check the inventory estimates before completing a shipment so you know you have the stock to fulfil it.

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Completing a shipment

Once a shipment is ready, complete it to send it to its recipients.