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As well as being bought from your shop, a voucher can be issued by hand, as a gesture of goodwill, to settle a complaint, or because somebody bought one over the phone. Click Issue voucher on the Gift Vouchers page.
The Issue a voucher panel

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The form

  • Market - which market the voucher belongs to. It can only be spent on orders in that currency. Only shown when you sell in more than one market.
  • Amount - what the voucher is worth
  • Expiry - how long it lasts, defaulting to your shop policy. Choose Never for a voucher that doesn’t expire.
  • Why - your reason for issuing it, such as Goodwill after a late delivery. Kept with the voucher, so anyone looking at it later knows where it came from.
Under Who it is for:
  • Select existing customer - attach the voucher to a customer you already have, or leave it and type a name instead
  • Their name - what the email says hello to. Leave it blank for a plain greeting.
  • Their email
  • Email it to them - whether Marzipan emails the code to the recipient
  • Send it on - the date the email goes out. Leave blank to send it today.
Turn Email it to them off to record who the voucher is for and hand the code over yourself. That suits a voucher sold across the counter, or one going into a printed card. The code is then revealed on the voucher’s detail page.
A voucher with a Send it on date in the future sits at Unclaimed until that morning, when the email goes out and it becomes Still redeemable. It can’t be parked more than a year ahead.

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Permissions

Issuing a voucher needs the Issue vouchers permission. Viewing them needs View vouchers, and voiding, adjusting or resending needs Edit vouchers. See Roles.
An issued voucher is money. It’s created immediately, appears in your liability report, and can’t be deleted, only voided.