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A package is the template a customer subscribes to — your club or plan. Create and edit packages to define what customers can subscribe to. To view your packages:
  1. Log in to your Marzipan account
  2. Click on Subscriptions in the main navigation menu
  3. Select Packages
Subscription package detail screen

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Creating and editing a package

1

Set the basics

When you create or edit a package you can set:
  • Name — the package name shown to customers
  • Slug — the URL-friendly identifier
  • Type — fixed, variable or picknmix
  • Summary and Description — short and long copy for the storefront
  • SKU — the package’s stock-keeping unit
  • Minimum items — for pick & mix packages, the fewest items a customer must choose
  • Collections — the collections the package belongs to
  • Availability — when the package can be subscribed to
  • Status — whether the package is active
2

Set the pricing

For multi-market stores, per-market pricing tabs let you set prices for each market.
3

Choose the billing frequency

Choose the billing frequencies you want to allow, each expressed as every N months.If you offer more than one frequency, set a default so customers start on your preferred cycle.
4

Configure the renewal options

Renewal options control how and when subscriptions renew. See Renewal options below.
5

Save the package

Review the package and save it. Set the Status to active when you are ready for customers to subscribe.

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Renewal options

Renewal options control how and when subscriptions renew:
  • First-order cut-off window — how long a customer has before their first renewal is due
  • Auto-renew — renew subscriptions automatically
  • Requires shipping — whether renewals need a shipping address
  • Grace period — extra time allowed after a renewal is due
  • Free-renewal rule — a builder for rules that grant a free renewal
  • Renewal reminder emails — reminders sent 30, 21, 14, 7, 3 and 1 days before renewal
If a renewal payment fails, Marzipan retries it before cancelling the subscription. See Failed renewals.

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Package metrics and tabs

The package detail screen shows key metrics:
  • Active, paused and cancelled counts
  • Total revenue
  • Average lifetime value (LTV)
  • Monthly recurring revenue (MRR)
Depending on the package type, extra tabs are available:
  • Variable packages have a Shipments tab for scheduling changing shipments. See Shipments.
  • Pick & Mix packages have an Available items tab, where you set the default, minimum and maximum quantities per item.

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Available items

For pick & mix packages, the Available items tab is where you choose which items customers can pick from. For each item you set:
  • The default quantity
  • The minimum quantity
  • The maximum quantity