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A gift voucher is stored value: a code worth a set amount that a customer can spend with you later. Marzipan issues each one with its own balance, takes value off as it’s spent, and keeps a full ledger of every movement. Vouchers are not discounts. A discount reduces what an order is worth; a voucher settles a bill you have already been paid for. That difference runs through the whole feature. An order paid by voucher keeps its full value in your sales reporting, and the unspent balance is carried as a liability rather than as revenue. To view your vouchers:
  1. Log in to your Marzipan account
  2. Click on Gift Vouchers in the main navigation menu
  3. The overview page will display every voucher you’ve issued
Gift vouchers list showing headline figures and issued vouchers
Three buttons sit in the top-right corner: Gift voucher products for the products you sell vouchers from, Issue voucher to issue one by hand, and a chart icon opening Gift Voucher Insights.

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Headline figures

Four boxes sit above the list:
  • Unspent balance - everything still out there, across every voucher
  • Issued this month
  • Redeemed this month
  • Expiring in 30 days

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The list

Each voucher in the list shows:
  • Code - shown as •••• BNVD, its last four characters only, so a full spendable code is never on screen
  • Sent to - the recipient’s name and email address, or Not sent where nobody has been emailed
  • Value - what the voucher was worth when it was issued
  • Balance - what’s left on it
  • Expires - the expiry date, where the voucher has one
  • Status
Click on any voucher to open its details.

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Statuses

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Filtering and searching

  • Filter by Status. Ticking more than one box widens the list rather than narrowing it, so Still redeemable and Fully redeemed together means either.
  • Filter by an issue date range
  • Sort by issued date, expiry date, balance or value
  • Search by code, recipient name or recipient email
Searching by code matches anywhere in the code, not just the start. Since every screen shows a voucher by its last four characters, those four are usually all a customer can read out to you, and they’re enough to find it.
Vouchers are never deleted. A voucher is money somebody paid for, so a code that shouldn’t be spent is voided and keeps its history.

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Codes

A voucher code is 16 characters, shown in four groups of four, for example 4KTP-9WM2-HXQ7-BNVD. The alphabet leaves out every character a person could misread (no 0 or O, no 1, I or L), and the last character is a checksum, so a mistyped code is rejected before it ever reaches a balance. Case and separators are ignored, so 4ktp 9wm2-hxq7 bnvd is the same code.

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In this section

Selling vouchers

Create a voucher product so customers can buy vouchers from your shop

Issuing by hand

Issue a voucher yourself, for goodwill or a phone order

Voucher details

The detail page, its ledger, and the actions available on a voucher

Redeeming

How a customer spends a voucher, and the rules that apply

Settings

Amounts, expiry and whether vouchers are sold at all

Insights

The liability report, for your accounts