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Customers buy vouchers from a voucher product, which behaves like any other product on your storefront: it has a name, a description, images, collections and SEO. What makes it a voucher product is that it sells value rather than goods: nothing ships, and paying for it issues a code. From the Gift Vouchers page, click Gift voucher products to see the ones you have, and Add voucher product to create one. Each product in that list shows its Name, Amounts (or Shop default), what it’s Spendable on, and its Status.
The voucher product form
The Sell vouchers switch under Settings > Gift Vouchers has to be on. With it off, voucher products aren’t purchasable however they’re set up.

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Details

  • Name, Slug, Summary and Description - as on any product
  • Collections - the collections the voucher appears in on your storefront
  • Status - active, draft or unavailable
  • SKU - used in reporting and exports. Nothing ships, so it’s never picked.
  • Sold in - the market the voucher belongs to. Only shown when you sell in more than one.
  • Expiry - how long vouchers sold from this product last
  • Spendable on - an optional restriction on what the voucher can buy

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Sold in

A voucher carries a currency, and that currency is fixed when the voucher is bought. A voucher product therefore belongs to one market, and the amounts on it are in that market’s currency. To sell vouchers in another currency, add a second voucher product for that market.

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Expiry

Choose the shop default set in Settings > Gift Vouchers, or override it for this product with 12, 24 or 36 months.
Changing expiry only affects vouchers sold from now on. A voucher already in a customer’s hands keeps the expiry it was sold with.

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Spendable on

Leave this empty and the voucher can be spent on anything. Add products, collections or events to restrict it, such as a tour voucher that only buys tour tickets. Restrictions are copied onto the voucher when it’s bought, so editing the product later never shrinks a voucher somebody already holds.

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Amount

Amount is sets how the value is chosen:
  • Fixed - every voucher sold from this product is worth the same. Set a Price.
  • Chosen by the buyer - the buyer picks from the amounts you offer, and optionally enters their own.

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Amounts offered

List the amounts shown on the product page. Leave the list empty to fall back to the shop defaults from Settings > Gift Vouchers.

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Let buyers enter their own

Turn this on to add a free-entry amount, bounded by a Lowest and Highest.

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What the buyer fills in

On the storefront, buying a voucher collects the recipient’s name and email, an optional message, and the date to send it. The buyer gets a Voucher purchased email confirming when it will go; the recipient gets a Voucher issued email carrying the code on the chosen day.
A voucher-only order takes no shipping date and no delivery address, because there’s nothing to post. Where the buyer picked a future date, the voucher defers itself and the order isn’t held.

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After the sale

Every code an order sold is listed on the order under Vouchers issued, and each one links to its voucher details.
Refunding a voucher order in full voids the codes it sold, recovering whatever is left on them. Anything the recipient already spent stands: that value was honoured in good faith and isn’t chased.