> ## Documentation Index
> Fetch the complete documentation index at: https://docs.marzipan.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Details

> View and manage a single customer subscription

The subscription detail screen shows one customer's individual instance of a package, and gives you every action you need to manage it.

To open a subscription:

1. Log in to your Marzipan account
2. Click on **Subscriptions** in the main navigation menu
3. Click on any subscription in the list

## The subscription detail screen

Open a subscription to see its full record:

* **Highlights** — lifetime value, next shipment and frequency
* **Activity** — the history of actions on the subscription
* **Related orders** — orders generated by the subscription
* A **details panel** with the subscription's key information

## Actions on a subscription

From a subscription you can:

* **Manual renewal** — for fixed packages, trigger the next renewal yourself
* **Send renewal reminder** — email the customer a reminder
* **Transfer** — move the subscription to another customer
* **Change package** — switch the customer to a different package
* **Change frequency** — move to a different billing frequency
* **Edit the next renewal date**
* **Edit the preferred shipping date**
* **Skip next shipment**
* **Add an item** to the upcoming shipment
* **Cancel** — optionally on a scheduled date, with a reason
* **Reactivate** — restart a cancelled subscription

### Renewals

**Manual renewal** is available for fixed packages, letting you trigger the next renewal yourself rather than waiting for the cycle. You can also **send a renewal reminder** to email the customer ahead of their next renewal.

Automatic renewal reminders are configured on the package. See [Renewal options](/subscriptions/packages#renewal-options).

### Changing a subscription

You can **transfer** a subscription to another customer, **change the package** the customer is on, or **change the frequency** they are billed at.

You can also **edit the next renewal date** and the **preferred shipping date**.

### Adjusting the upcoming shipment

* **Skip next shipment** — miss one cycle without cancelling the subscription
* **Add an item** — add an extra item to the upcoming shipment

### Cancelling and reactivating

**Cancel** a subscription with a reason, and optionally on a scheduled date so it runs until the end of the current cycle. A cancelled subscription can be restarted with **Reactivate**.

## Failed renewals

If a renewal payment fails, the subscription shows a warning. Marzipan retries the payment up to four times, then cancels the subscription.

<Warning>
  Once the customer has fixed their card, you may need to trigger a **manual renewal** to get them back on track.
</Warning>