> ## Documentation Index
> Fetch the complete documentation index at: https://docs.marzipan.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Earning and Redemption

> Set how points are earned, what they are worth, and how customers spend them

The rules that drive the loyalty programme live in **Settings > Rewards**. This is where you decide how quickly customers earn points, what those points are worth at checkout, and what customers are told along the way.

To configure the programme:

1. Log in to your Marzipan account
2. Navigate to **Settings > Rewards**
3. Make sure **Enable Rewards** is turned on

## Earning points

Control how customers earn points:

* **Points per unit** - how many points a customer earns for each unit of spend
* **Minimum spend** - the minimum spend required to earn points

Both are set **per currency**, so you can run different rates in each market.

You can also choose what counts towards the order total when points are calculated:

* **Exclude shipping**
* **Exclude discounts**
* **Exclude tax**

<Tip>
  Excluding shipping, discounts and tax means customers earn points only on the value of the products themselves.
</Tip>

## Redeeming points

Let customers spend their points for money off at checkout:

* **Enable redemption** - allow points to be redeemed at checkout
* **Minimum points** - the fewest points a customer can redeem in one go
* **Maximum discount %** - an optional cap on how much of an order can be paid with points. Leave it empty for no limit
* **Redemption rates** - the value of points, set per currency (for example `100 points = 1 GBP`)

Points redeemed on an order appear on the [order details](/orders/details) screen.

## Checkout confirmation

Tell customers about their points once the order is placed:

* **Show on confirmation** - show the points earned or redeemed on the order confirmation page
* **Show for guests** - show it to customers who checked out without an account
* **Guest message** - the message shown to guests, inviting them to create an account so they can start earning

## Notifications

Keep customers informed as they move between tiers:

* **Tier upgrade** - email the customer when they move up a tier
* **Tier downgrade** - email the customer when they move down a tier

See [Tiers & Perks](/rewards/tiers-and-perks) for how tiers and their thresholds are set up.