> ## Documentation Index
> Fetch the complete documentation index at: https://docs.marzipan.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Payments

> Process and manage payments for orders

Marzipan tracks the payment status of every order and lets you take payment, record offline payments, and issue refunds from the order details page.

### Payment status

Each order has a payment status:

* `pending` - payment has not yet been taken
* `paid` - payment has been received in full
* `failed` - a payment attempt was unsuccessful
* `refunded` - the order has been refunded (fully or partially)
* `free` - a zero-value order that has been completed

### Process payment

On an unpaid order, click **Process payment** to take payment. You can either:

* **Charge a saved card** - charge a payment method the customer has on file
* **Record a manual payment** - log a payment taken offline, for example cash, bank transfer, phone, or other

Use a manual payment when the customer has already paid you outside of Marzipan and you just need to record it against the order.

### Mark as free

For zero-value orders, use **Mark as free** to complete the order without taking payment.

<Warning>
  Marking an order as free triggers the same automations as a paid order, so a warning is shown before you confirm.
</Warning>

### Refunds

You can refund an order in full or in part. When you issue a refund you add a reason, and the refund is shown against the original payment as a nested row on the order.

### Redeem points

When rewards are enabled, you can **Redeem points** at the order level to apply the customer's rewards points to the order total.

### Tap to Pay and card-present payments

Card payments taken in person appear on the order with a Tap to Pay indicator, along with the card brand and the last 4 digits of the card. These are taken through the Marzipan mobile app — see [Point of Sale](/orders/pos).

## Related Documentation

<CardGroup cols={1}>
  <Card title="Fulfilment" icon="truck" href="/orders/fulfilment">
    Process and ship orders to your customers
  </Card>
</CardGroup>