> ## Documentation Index
> Fetch the complete documentation index at: https://docs.marzipan.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Fulfilment

> Ship orders to your customers

Fulfilling orders is the process of preparing and sending orders to customers. Marzipan provides a simple and easy way to mark orders as shipped.

### Manual Fulfilment

It is easy to fulfil orders manually in Marzipan. To fulfil an order, click the **Fulfil** button in the fulfilment section of the order details page.

<Frame>
  <img src="https://marzipan-cloud.b-cdn.net/0/docs/orders/order-fulfil.png" alt="Order detail screenshot" />
</Frame>

Clicking **Fulfil** opens the **Ship order** modal, where you record how the order was sent.

<Frame>
  <img src="https://marzipan-cloud.b-cdn.net/0/docs/orders/order-fulfil-modal.png" alt="Ship order modal" />
</Frame>

The modal supports:

* **Partial shipment** - set a shipped quantity per item, so you can ship part of an order now and the rest later
* **Courier** - choose from APC Overnight, DHL, DPD, FedEx, London City Bond, Parcelforce, Royal Mail, Delivered by hand, Collected, or Other
* **Tracking reference** - the courier's tracking number
* **Shipping cost** - the cost of the shipment
* **Comments** - any notes about the shipment

### Updating a shipment

Clicking an existing shipment opens the **Update shipment** modal, where you can edit its status and tracking details.

### Automatic Fulfilment

If you are using the London City Bond integration and have set up a flow to automatically send orders to London City Bond then Marzipan will automatically create a shipment for the order with a status of `Processing`. Orders sent to London City Bond are checked daily and will update the order status to `Shipped` or `Delivered` as and when they are processed.

<Frame>
  <img src="https://marzipan-cloud.b-cdn.net/0/docs/orders/order-fulfilled.png" alt="Order detail screenshot" />
</Frame>

### Bulk shipment update

If you need to update tracking and status for many orders at once, use **Bulk shipment update** from the [Orders](/orders/overview) page. Upload a CSV to set tracking and status across many orders in one go. A downloadable template is provided so your file is in the right format.
