> ## Documentation Index
> Fetch the complete documentation index at: https://docs.marzipan.co/llms.txt
> Use this file to discover all available pages before exploring further.
# Overview
> Sell and manage gift vouchers, and keep track of the balance your customers are still holding.
A gift voucher is **stored value**: a code worth a set amount that a customer can spend with you later. Marzipan issues each one with its own balance, takes value off as it's spent, and keeps a full ledger of every movement.
Vouchers are not discounts. A discount reduces what an order is worth; a voucher settles a bill you have already been paid for. That difference runs through the whole feature. An order paid by voucher keeps its full value in your sales reporting, and the unspent balance is carried as a [liability](/insights/gift-vouchers) rather than as revenue.
To view your vouchers:
1. Log in to your Marzipan account
2. Click on **Gift Vouchers** in the main navigation menu
3. The overview page will display every voucher you've issued
Three buttons sit in the top-right corner: **Gift voucher products** for the [products you sell vouchers from](/gift-vouchers/products), **Issue voucher** to [issue one by hand](/gift-vouchers/issue), and a chart icon opening [Gift Voucher Insights](/insights/gift-vouchers).
### Headline figures
Four boxes sit above the list:
* **Unspent balance** - everything still out there, across every voucher
* **Issued this month**
* **Redeemed this month**
* **Expiring in 30 days**
### The list
Each voucher in the list shows:
* **Code** - shown as `•••• BNVD`, its **last four characters only**, so a full spendable code is never on screen
* **Sent to** - the recipient's name and email address, or `Not sent` where nobody has been emailed
* **Value** - what the voucher was worth when it was issued
* **Balance** - what's left on it
* **Expires** - the expiry date, where the voucher has one
* **Status**
Click on any voucher to open its [details](/gift-vouchers/details).
### Statuses
| Status | What it means |
| -------------------- | ------------------------------------------------------------------- |
| **Still redeemable** | Active, with a balance left and not past its expiry date |
| **Unclaimed** | Issued but not yet sent, because the buyer chose a future send date |
| **Fully redeemed** | Every penny has been spent |
| **Expired** | Past its expiry date, so the balance has lapsed |
| **Voided** | Stopped by hand, and no longer spendable |
### Filtering and searching
* Filter by **Status**. Ticking more than one box widens the list rather than narrowing it, so **Still redeemable** and **Fully redeemed** together means either.
* Filter by an **issue date** range
* **Sort** by issued date, expiry date, balance or value
* **Search** by code, recipient name or recipient email
Searching by code matches **anywhere** in the code, not just the start. Since every screen shows a voucher by its last four characters, those four are usually all a customer can read out to you, and they're enough to find it.
Vouchers are never deleted. A voucher is money somebody paid for, so a code that shouldn't be spent is [voided](/gift-vouchers/details#void-a-voucher) and keeps its history.
## Codes
A voucher code is 16 characters, shown in four groups of four, for example `4KTP-9WM2-HXQ7-BNVD`.
The alphabet leaves out every character a person could misread (no `0` or `O`, no `1`, `I` or `L`), and the last character is a checksum, so a mistyped code is rejected before it ever reaches a balance. Case and separators are ignored, so `4ktp 9wm2-hxq7 bnvd` is the same code.
## In this section
Create a voucher product so customers can buy vouchers from your shop
Issue a voucher yourself, for goodwill or a phone order
The detail page, its ledger, and the actions available on a voucher
How a customer spends a voucher, and the rules that apply
Amounts, expiry and whether vouchers are sold at all
The liability report, for your accounts