> ## Documentation Index
> Fetch the complete documentation index at: https://docs.marzipan.co/llms.txt
> Use this file to discover all available pages before exploring further.
# Issuing by hand
> Issue a gift voucher yourself, for goodwill, a phone order or a voucher sold over the counter.
As well as being bought from your shop, a voucher can be issued by hand, as a gesture of goodwill, to settle a complaint, or because somebody bought one over the phone.
Click **Issue voucher** on the **Gift Vouchers** page.
## The form
* **Market** - which market the voucher belongs to. It can only be spent on orders in that currency. Only shown when you sell in more than one market.
* **Amount** - what the voucher is worth
* **Expiry** - how long it lasts, defaulting to your [shop policy](/settings/gift-vouchers). Choose **Never** for a voucher that doesn't expire.
* **Why** - your reason for issuing it, such as `Goodwill after a late delivery`. Kept with the voucher, so anyone looking at it later knows where it came from.
Under **Who it is for**:
* **Select existing customer** - attach the voucher to a customer you already have, or leave it and type a name instead
* **Their name** - what the email says hello to. Leave it blank for a plain greeting.
* **Their email**
* **Email it to them** - whether Marzipan emails the code to the recipient
* **Send it on** - the date the email goes out. Leave blank to send it today.
Turn **Email it to them** off to record who the voucher is for and hand the code over yourself. That suits a voucher sold across the counter, or one going into a printed card. The code is then revealed on the [voucher's detail page](/gift-vouchers/details#reveal-code).
A voucher with a **Send it on** date in the future sits at `Unclaimed` until that morning, when the email goes out and it becomes `Still redeemable`. It can't be parked more than a year ahead.
## Permissions
Issuing a voucher needs the **Issue vouchers** permission. Viewing them needs **View vouchers**, and voiding, adjusting or resending needs **Edit vouchers**. See [Roles](/settings/roles-and-team).
An issued voucher is money. It's created immediately, appears in your [liability report](/insights/gift-vouchers), and can't be deleted, only [voided](/gift-vouchers/details#void-a-voucher).