> ## Documentation Index
> Fetch the complete documentation index at: https://docs.marzipan.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancelling an event

> Cancel an event or a single date, and reinstate it if plans change

You can cancel a one-time event, or a single date of a recurring event, from its **Actions** menu. Cancelling takes it off sale straight away and is recorded in the event's activity. If plans change, you can reinstate it from the same menu.

> [!WARNING]
>
> Cancelling doesn't cancel or refund anyone's tickets, and doesn't message attendees. Those are yours to do from the [Attendees](https://docs.marzipan.co/events/details.md#cancelling-tickets) tab, so you stay in control of what each customer is told and refunded.

## Cancelling a one-time event

**1. Open the event**

Click on **Events** in the main navigation menu, then click the event.

**2. Choose Cancel event**

Open the **Actions** menu in the top-right corner and choose **Cancel event**.

**3. Give a reason and confirm**

Optionally enter a **Reason**. It's shown in the event's activity log, beneath the cancellation. Click **Cancel event** to confirm, or **Go back** to leave the event as it is.

What happens depends on whether the event was published:

* **A draft event** - it's cancelled and archived
* **A live event** - it comes off sale and off your storefront straight away. Its tickets and orders are left as they are. If the event has a waitlist, the waitlist is closed and nobody on it is notified.

A cancelled event shows a notice at the top of its **Overview** tab saying it has been cancelled and that its tickets and orders haven't been changed. It keeps its `cancelled` status once its date has passed, rather than becoming `finished`.

## Cancelling a date of a recurring event

A recurring event is cancelled a date at a time, leaving the rest of the series in place.

1. Open the date you want to cancel, from the events list or the series' **Occurrences** tab
2. Open the **Actions** menu and choose **Cancel this occurrence**
3. Optionally enter a **Reason**, then click **Cancel date**

The date comes off sale and is marked as cancelled. Its waitlist is closed without notifying anyone, and the date's page notes that it has been cancelled.

![The Cancel this date confirmation, with an optional reason](https://marzipan-cloud.b-cdn.net/0/docs/events/cancel-date.png)

> [!NOTE]
>
> A date with tickets sold can't be cancelled until its attendees have been dealt with. Cancel their tickets from the date's **Attendees** tab first, then cancel the date.

## Reinstating

To put a cancelled event or date back on sale, open it and choose **Reinstate event** or **Reinstate date** from the **Actions** menu, then confirm.

* You can reinstate up until the event's or date's day has passed
* Reinstating a one-time event puts its date back on sale with it
* The **waitlist stays closed**. The people on it were never told it closed, and may have made other plans since.

The reinstatement is recorded in the event's activity alongside the cancellation.

> [!NOTE]
>
> Cancelling and reinstating only happen from the **Actions** menu. On the event's edit page, and in a date's edit panel, a cancelled status is locked and points you back to the **Actions** menu.

## Reporting

Cancelled dates are left out of **Events Held** and **Average Attendance** in [Event Insights](https://docs.marzipan.co/insights/overview.md), so they don't count as events nobody came to. The **Events Held** card shows how many were cancelled.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.